COE Press Equipment’s COE-Assurance“On-Demand” service offering is designed to better support customer requirements for keeping their coil processing equipment running at optimal productivity. This offering assures that all customers will receive a response to their service need within 24 hours or less of calling the COE Service Department.

“No manufacturer can afford a slow-down or equipment down-time,” said COE Service Manager Matt Trethewey, “So our commitment is to keep their coil processing equipment running by providing timely response to all service requests, whether for COE or other manufactured systems.”
 
Services covered include telephone technical support, shipping of spare parts, or deployment of COE’s fleet of service vans team and skilled technicians to the customer site for assessment and quick resolution of the issue.

COE also offers its COE-Certified preventative maintenance program, 24/7/365 technical support, parts inventory, and technical training – either on-site or at COE.  Additionally, COE can provide value-added upgrades, retrofits and refurbishment for both mechanical and controls capabilities.  To find out more, visitors can download COE’s service brochure, watch the service video or contact Service Manager Matt Tretheway, mat@cpec.com